Refund and Cancellation Policy
What happens to your payment if you cancel a project, an offer or a monthly service.
Last updated 29 September 2026
Last updated 28 September 2026.
We would rather you are happy than stuck in a project you no longer want. This policy explains what happens to your money if you cancel, and applies to every package and offer unless your written quote says otherwise.
Website, design and software projects
| When you cancel | What happens |
|---|---|
| Before any work starts (before the kick-off call or first design) | Full refund of your advance, less any payment gateway or bank charges |
| After work has started, before you approve the design | We refund the part of your advance not covered by the work done, based on the project stages completed. We send you what has been made so far |
| After you approve the design, before launch | The advance is not refundable. You can pause the project for up to 3 months or take the approved design with you |
| After launch | No refund. Defects in our work are fixed free within the support period your package includes |
Festive and special offers
Offer prices depend on the offer's timing and slot limits. You can cancel an offer booking for a full refund, less charges, before work starts. After that the rules above apply. A cancelled slot goes back into the round. Free extras that come with an offer have no cash value.
Monthly services (SEO, social media, care plans)
Cancel any time with 30 days' written notice. The month already started is not refunded, and there is no charge after the notice period ends.
Things we buy for you
Domains, hosting plans, paid plugins, fonts, stock images and other third-party purchases made on your behalf cannot be refunded once bought, because the providers do not refund us. They remain yours.
How refunds are paid
Refunds go back to the method you paid with, within 10 working days of us confirming the refund. International refunds may take longer because of banks. We will send you a written breakdown of any amount we keep and why.
If something is wrong with our work
Tell us. If we have not delivered what your quote describes, we will fix it at no cost, and if we cannot, we will refund the part that was not delivered. This does not affect your rights under India's Consumer Protection Act, 2019 or the consumer law of your country.
To cancel or ask about a refund, email info@elevaredesigns.com with your project name or enquiry reference, or use the Grievance Redressal process.