Grievance Redressal

Last updated 28 September 2026.

If something has gone wrong, with your data, a project, a payment or anything on this website, we want to hear about it and fix it. This page names the person responsible and the timelines we follow, as required by the Information Technology Act, 2000 and its rules, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Krishom Sharma, Founder Elevare Designs, Thakurdwara, District Kangra, Himachal Pradesh, India Email: info@elevaredesigns.com Phone and WhatsApp: +91 99152 68969 Hours: Monday to Saturday, 10:00 to 18:00 IST

How to raise a grievance

Email the address above with:

1. your name and how to reach you;
2. your project name, invoice number or enquiry reference (it starts with ED-), if you have one;
3. what happened, and what you would like us to do.

What happens next

• We acknowledge your grievance within 48 hours.
• We resolve it within 30 days of receiving it, and tell you what we did and why.
• For requests about your personal data (access, correction, deletion, consent withdrawal), we respond within the time the law sets, and never later than 30 days.

If you are still not satisfied

• Personal data (India): you can complain to the Data Protection Board of India, after going through this process first.
• Consumer complaints (India): the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, and the consumer commissions through e-Daakhil (edaakhil.nic.in).
• Outside India: your local data protection or consumer authority, for example the ICO in the United Kingdom, your national authority in the European Union, or the Office of the Privacy Commissioner in Canada.